Questions and Answers

Why Mow Time?

We only use small lawn mowers, which means less wear and damage to your lawn and property. We simply show up… it sounds simple, because it is. Not only will we show up to mow every week as promised, we also hire team members who take pride in their work. If you need us to come back for any reason, our team will come back and fix anything that isn’t to your satisfaction.

What Areas Do You Service?

We service specific areas of Denver Metro including Littleton, Roxborough, Castle Rock, Highlands Ranch, Centennial, Parker, Aurora, Castle Pines North, Englewood, Commerce City, Thornton, Westminster. By keeping our service area specific and concentrated we are able to provide more accurate scheduling and reduce our carbon emissions. For specific areas, please see the list of zip codes we service below:

80602, 80241, 80233, 80022, 80640, 80465, 80123, 80127, 80128, 80126, 80129, 80130, 80124, 80108, 80134, 80138, 80125, 80109, 80104, 80111, 80016, 80015, 80112, 80122, 80013, 80018, 80227, 80228, 80120

Pricing and Size

Mow Time’s pricing is based on lot size. The maximum lot size we mow is 10,500 sq. feet for $34.95 per week. We use small lawn mowers and cannot efficiently mow larger lawns.

Other Services

We only offer one service: weekly lawn mowing for the entire season. We are happy to refer you to other companies we trust for other services. We recommend TreeCuts for any tree service, and ErbertLawns.com for fertilization, weed control & aeration services.

Canceling

We request that customers agree to a seasonal commitment for lawn mowing. Please contact us if an issue arises so we can discuss your options. Please note that your lawn mowing service is continuous. We will return each year unless you notify us of your desire to discontinue service. We require at least a 6-week commitment to services. After the commitment is met, you may cancel at any time.

Dogs & Gates

If they are inside dogs or are friendly and won’t mind us in the yard, it’s up to you — we work with, and around dogs all the time, so we leave this to your discretion. We highly recommend that you make other arrangements for your pets on your scheduled service day. The lawn technicians do their best to keep gates closed, but we do not assume responsibility. We do ask that you clean up after your pets the day before your mow day as a courtesy to our crew members.

Long Grass

If your lawn is more than 6 inches tall or has not been mowed in the last 7 days, there will be an additional $25.00 charge added to the normal mow price for the first cut. Due to the size and power of our mowers, we are not able to cut an overgrown lawn more than 12 inches tall. Please note that after we cut an overgrown lawn it can take 2 weeks of mowing for it to look perfectly manicured.

Property Damage

Please call the office as soon as you find the problem so we can identify the source of the problem and document a solution. It’s important that you call within 24 hours of your last mowing. If damage was caused by our crew, we will make the repair for you.

Problems with Service

Please contact our office immediately (within 24 hours of the scheduled mow day) if you are unsatisfied or had any issues with your service. If we are notified within 24 hours, we will send the crew out again to re-mow free of charge. If you wait several days after the crew was scheduled to be there, we will note the complaint in your account, and the Crew Manager will discuss the issues with the crew before your next mow. Because grass grows quickly, waiting several days before notifying us makes it difficult for us to determine what happened. If you think you were skipped completely, please notify us within 3 days so that we don’t re-mow you again too close to your next scheduled mow.

Bi-Weekly Mowing & One-Time Mows

We price our service to reflect a full season of mowing. The grass grows faster in the spring and fall and slows down during the summer. We use this growth pattern to price your service. We do not offer one-time mows or biweekly mowing.

Mowing Day & Time

We have specific mow days (Monday-Friday) for certain areas but because of the number of variables we see each week, we do have a rollover day. Your mow day will be selected by us and we will notify you with your scheduled day after service is ordered. If we run into weather, have equipment issues, or vehicle problems we will be out the day after your scheduled mow day or as soon as weather allows. We cannot commit to an arrival time as routes are put together in the most fuel-efficient way, and the time we arrive may differ from week to week.

Mulching

We ONLY mulch. It’s better for your lawn and the environment. You will not see any clippings left on the lawn unless it is overgrown from the week before.

Why Mulching is Much Better Than Bagging Your Grass

Mulching your lawn is a good idea because it helps provide the soil with increased ground cover to hold moisture, and it acts as a fertilizer.

1. Grass clippings are 80% water and decompose quickly – releasing nutrients into your soil.
2. Mulching provides a portion of the lawn’s organic fertilizer needs – providing nitrogen, phosphorus, potassium, and trace amounts of micro-nutrients.
3. Better for the environment – no plastic bags, less fuel, beautiful lawn.
4. Mulching reduces the amount of water your lawn needs.
5. As much as 20% of waste sent to landfills is yard waste. For our customers it’s 0%.
6. Mulching does NOT increase thatching. This is a huge misconception. Grass clippings do not cause thatch – over watering and over fertilizing causes thatch build up.

Rain or Snow

If it is a very light rain, we may work through it. If it is pouring rain, we will go into rain delay, and your mowing will be moved to the following day’s schedule. If the weather is bad enough, a rain delay can put us one day or more behind for the whole week.

Credit Cards

The only payment we accept is debit or credit card because our billing is automated. Your card will be charged after the lawn mowing service has been performed. If your credit card is declined, your service will be placed on hold until we reach you and get an updated credit card number. We will attempt to contact you if your card is expiring soon to prevent delays in service, but ask that you provide us with the updated credit card information at your earliest convenience.